Your custom order is shipped within 24 hours of receiving your order. Free First Class Postal Shipping is included with your order. Other shipping options are available at check out. 

We package each product carefully to ensure it arrives safely at its destination, however, should your order arrive damaged, please photograph the exterior box & interior contents, showing the damage and email it to us, with your contact & purchase info, so we may assist you in a replacement. 

For reasons such as weather events, there may be an occasion in which we can not get to the office to process your order within the standard 24 hour time frame. However, you will be notified of such an occasion. 

Currently we are shipping only to the Continental US

Our normal office hours are Monday - Friday, 9a - 5p, eastern time.